> For the complete documentation index, see [llms.txt](https://help.hydravision.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.hydravision.ai/products/live-analytics-and-hydra-agent/hydra-agent/checking-status-and-logs.md).

# Checking status and logs

Open it from **Accounts ▸ (account) ▸ View status** in the tray menu. Use the **Account** drop-down at the top to switch between accounts.

The window is divided into three cards:

**Connection**

| Row         | Meaning                                                                                                                                                                                                                                               |
| ----------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Worker      | Whether the sync process for this account is running: **Running**, **Starting…**, **Retrying (attempt N)**, **Stopped** or **Failed**. A demo or contest account shows **Demo account: not syncing** in amber. The process runs, but nothing is sent. |
| Terminal    | The MT5 terminal executable this account is connected to.                                                                                                                                                                                             |
| Account     | The MT5 account number.                                                                                                                                                                                                                               |
| Hydra Cloud | **Connected** (green) when the agent holds your sign-in details and can reach Hydra Vision. **Unreachable** (amber) when the last licence check could not reach Hydra Vision. **Disconnected** (red) when the agent has no stored sign-in details.    |

**Sync**

| Row            | Meaning                                     |
| -------------- | ------------------------------------------- |
| Last Sync      | When data was last successfully uploaded.   |
| Last Heartbeat | When the sync process last reported in.     |
| Uptime         | How long the sync process has been running. |
| Slow Mode      | On / Off — see Slow mode.                   |

**Licence**

| Row     | Meaning                                                                                                                                                                                         |
| ------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Status  | **Valid**, **Expired**, or **Validation Required** when Hydra Vision rejected the licence check or the agent has no stored licence details. Syncing stops until the licence is confirmed again. |
| Expires | Your licence expiry date.                                                                                                                                                                       |

The banner at the top sums up the selected account:

| Banner                      | Meaning                                                                                                                                                   |
| --------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **All Systems Operational** | Everything is healthy. The line underneath reads "Syncing to Hydra Vision", or "Syncing · slow mode, no recent changes" when the account is in slow mode. |
| **Starting…**               | The sync process is starting up.                                                                                                                          |
| **Ingestion Error**         | The sync process is running, but its last upload failed. The worker log shows why.                                                                        |
| **Agent Stopped**           | Nothing is syncing. Right-click the tray icon and choose **Start All Agents**.                                                                            |
| **Licence Expired**         | Your licence is not valid, so syncing is paused until it is.                                                                                              |

#### Slow mode

When an account's data has not changed for a while (for example, over the weekend or when no positions are open), the agent automatically switches that account into **slow mode** — it checks MT5 five times less often. As soon as anything changes, it switches back to normal speed on its own. Slow mode is normal and requires no action. It shows in the **Slow Mode** row and in the line under the green banner.

#### Log viewer

Open it from the tray menu (**View Logs**) or from an account's submenu (**View log**). The viewer has two tabs:

* **Worker Logs** — the sync activity for one account. Pick the account and date at the top. This is the log to check if an account is not syncing.
* **System Logs** — the tray application's own log (`tray.log`): licence checks, starts and stops, updates.

Tick **Auto-scroll (tail mode)** to follow the log live. Click **Refresh** to reload.

If support asks you for logs, the files are stored here (paste into File Explorer's address bar):

```
%LOCALAPPDATA%\HydraVision\HydraAgent\logs\                        ← system log (tray.log)
%LOCALAPPDATA%\HydraVision\HydraAgent\accounts\<account>\logs\    ← per-account worker logs
```